Reference

Open racenet Terms before you join

Blackjack, Wild Cash and Football Strike sit behind the same account rules, wallet terms and conduct standards set out in these Terms & Conditions, so you know what…

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racenet Open racenet Terms before you join
CONTACT TERMS

Check policy contact routes

Questions about the Terms & Conditions should come through the contact route that matches the issue.

Account terms help Use this route when you want a clause explained before you open or continue your account. Share the section name, your question and the mobile number linked to the profile if one already exists.
Wallet terms query Choose wallet support for Terms & Conditions questions about UPI, Paytm, PhonePe, Google Pay deposits, withdrawal verification or mismatched sender names. Add transaction IDs so we can trace the clause that applies.
Document request path Contact account security if a terms clause asks you for identity, address or payment proof. We will tell you which document is needed, why it is requested and how long we keep it.
ACCOUNT SAFEGUARDS

Browse how terms protect your account

Our Terms & Conditions are tied to practical account controls, not just legal wording. They explain what data we collect, how cookies support account sessions, when verification is needed, how long records…

Data collected under terms

The terms allow us to collect account details, contact data, payment references, device records and support messages. We use these details to run the account, verify requests, settle disputes and meet record duties.

Cookie use in sessions

Cookies and similar files help keep your session active, remember basic preferences and spot unusual account activity. The terms explain that blocking them may affect login, wallet checks or page behaviour.

Account security duties

You must keep your password, mobile access and payment credentials private under the Terms & Conditions. If you suspect account misuse, contact us quickly so we can secure access and examine recent activity.

Retention of records

We keep account, wallet and support records for periods needed to manage disputes, verification and legal duties. When retention is no longer required, we remove or limit access to stored details.

Change request handling

If your name, mobile number or payment details need correction, the terms require proof before we update the account. This protects withdrawals and reduces disputes over who controls the profile.

Dispute contact process

For a Terms & Conditions dispute, send the clause, date, account email or mobile number and any transaction reference. We check records, payment logs and support history before replying with next steps.

Explore common Terms questions

The answers below explain how the Terms & Conditions affect your account, wallet, data and support rights. They are written for common India account situations, including UPI payment references and local access rules. If your issue depends on a transaction, document or account status, contact support with the exact reference so we can answer against the correct clause.

They apply when you create an account, access the lobby, use the wallet, place a bet, request a withdrawal or contact support. Continued account use after updates means you accept the current version.

Access and eligibility depend on local law and are available where local law permits. The Terms & Conditions require you to check whether account access is allowed in your location before using the service.

The wallet clauses explain how local payment references are matched to your account. If the sender name, transaction ID or payment proof does not match, we may request extra checks before processing a withdrawal.

You can ask to correct account details such as contact data, payment identifiers or document records. We may request proof before making changes, especially where the update affects withdrawals or account ownership.

Cookies support login sessions, account preferences and security checks. The Terms & Conditions explain that some account features may not work correctly if your device blocks files needed for session handling.

We may restrict access, hold a transaction for checks or close an account if the Terms & Conditions are breached. The action depends on the clause involved, account records and any supporting evidence.

Send support the clause, account mobile number, date, transaction ID if relevant and a clear summary of your concern. We examine account records and payment logs before responding with the next action.

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